Refund Policy

Any product you buy in Memall all enjoys the reassuring after-sales service offered by Memall . You can contact MeMall’s official customer service to handle your problems, you can also apply in the order list.

Specific handling situations run as follows:

State of Order	Problem of order	Needed Material	How to Handle
Haven’t received the product	Haven’t received the product	The order number of the product you’ve received	After checking out the situation, we’ll resend you the product or refund your money as quickly as we can
Have received the product	Wrong product	The pictures of the product you’ve received	After checking out the situation, we guide you to complete the refund procedure. And Memall will pay for the returning shipping.
	Missing pieces	The pictures of the product you’ve received	After checking out the situation, we’ll resend you the missing pieces or negotiate with you about the partial refund.
	Broken product	The pictures of the broken product you’ve received	After checking out the situation, we’ll resend you the product or negotiate with you about the partial refund.
	Bad quality of the product	Effective proof of the problems about the product (pictures, videos, etc.)	After checking out the situation, we guide you to complete the refund procedure. And Memall will pay for the return shipping.